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Door to Door Sales and Your 10-Day Cooling Off Rights Under Australian Consumer Law

Door to Door Sales and Your 10-Day Cooling Off Rights Under Australian Consumer Law

Q: Door to Door Sales and Your 10-Day Cooling Off Rights Under Australian Consumer Law

Under the Australian Consumer Law, you have a mandatory 10 business day cooling-off period to cancel an unsolicited agreement made at your home.

Shopping receipt and consumer goods representing Australian Consumer Law rights

Door-to-door sales can sometimes feel pressuring, leading you to agree to purchases you later regret. The Australian Consumer Law (ACL) provides robust protections for these “unsolicited consumer agreements.”

The 10-Day Cooling-Off Period

If a salesperson approaches you uninvited at your home and you agree to purchase goods or services over , you have a mandatory 10 business day cooling-off period. During this time, you can cancel the contract for any reason without penalty. The seller is legally required to inform you of this right and provide a cancellation notice at the time of sale.

Getting Your Deposit Back

If you cancel within the cooling-off period, the supplier must promptly return any money or deposit you have paid. They are also prohibited from supplying goods priced over , or any services, during this 10-day window.