Queensland consumers are protected by some of the strongest laws in the world - the Australian Consumer Law guarantees that attach to every purchase, the misleading-conduct prohibitions that apply to every business, and a tribunal system (QCAT) designed to let you enforce them without a lawyer. Bell & Senior Lawyers helps Gold Coast consumers and businesses use those laws when it matters: the faulty $25,000 vehicle, the renovation that went wrong, the refund the retailer refuses, the scam the bank won’t reimburse.
What We Act In
- Australian Consumer Law disputes - consumer guarantee failures (major and minor), misleading and deceptive conduct, unfair contract terms, for purchases up to and beyond the $100,000 threshold
- Motor vehicle disputes - defective vehicles, statutory warranty claims against dealers, odometer and history misrepresentation, rejection and refund actions
- QCAT proceedings - consumer/trader and minor debt disputes to $25,000, from pre-action letters through hearings and enforcement
- Scam and unauthorised transaction recovery - ePayments Code and AFCA disputes with banks, chargebacks, and recovery actions against recipients
- Building and services disputes - defective or incomplete work, contractor breaches, QBCC process coordination
How We Work
- Fixed-fee initial consultations so you know where you stand before committing
- Demand letters that speak the statute’s language - most consumer disputes resolve at this step
- Scoped QCAT representation - advice, document preparation, or full representation as the claim warrants
- Realistic proportionality advice - QCAT’s costs rules make small claims self-representation viable, and we will tell you when that is the better path
Contact our Southport office for a confidential discussion about your consumer dispute, or call (07) 5532 8777.
Consumer Law Guides
- Consumer guarantees explained - the complete guide
- Your refund rights under Australian Consumer Law
- Buying a used car: your legal protections
- Scams and unauthorised transactions: who bears the loss
- Taking a business to QCAT
- Unfair contract terms: the 2023 reforms
Related FAQs
- What are my rights buying at auction?
- Club membership fee disputes
- Travel cancellation refunds
- Australia Post stolen parcel claims
The information on this page is general information only and is not legal advice.